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Terms & Conditions

Conditions of Sale

All goods purchased must be paid for in full, before goods are despatched. We do not operate a 'cash on delivery' service. Delivery times quoted are per working day, & do not include Saturday, Sunday, or UK bank holidays.  Delivery times are not guaranteed and are subject to carrier service.

Exceptions of Sale

All credit card orders are thoroughly checked, we will not despatch any orders until we have verified the authenticity of the credit card details submitted.

UK Orders and overseas shipping

We deliver orders throughout the UK and to all parts of the world. UK orders are usually delivered within 3 working days.  

The delivery schedule for items sent outside the UK is:

Europe: Approx 3 - 7 Working days.

Rest of World: Approx 5 -10 Working Days.

However, please allow 28 working days in exceptional circumstances.

Customers outside of the EU

If you are ordering from a non-EU member state country in Europe (including the Channel Islands), or from anywhere outside Europe, you may be subject to import duties and taxes that are levied once the package reaches your country.

Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you may wish to contact your local
Customs office for further information.

Value Added Tax is not applied to orders received from countries outside the EU. These orders will continue to attract the same advertised prices applicable to the products on display.

Additionally, please note that when ordering from KBK Shoes, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Returning your Purchase

Returns will be dealt with in the following way

If you decide your purchase is not suitable or does not fit, you may return it to us for a Replacement or Credit Note to the value of the purchased product.  In this case the return postage charge will be met by the customer.

Before returning any product, please send us a short e-mail expressing your desire to return your purchase.

Please include the Order Number, date, style, colour and size of the product you wish to return and full details of the product you require as a replacement. This will help us to process your return more quickly when it arrives at our retail store.

Please note, the returned item must be unworn & in re-sellable condition including its original packaging. Again, please enclose full details of your original order together with clear instructions for the style, size and colour you require.

The replacement product will be despatched without further postage cost to the customer (except for overseas orders which will be subject to the usual postage charge). Any subsequent replacements will incur the usual postage cost.

Excessive returns may incur a re-stocking charge

In the unfortunate case of an item which has developed a fault which has not been caused by misuse, please return it to us for inspection. Upon identification of a fault, we may refund any reasonable postage charge incurred by the customer, & send a replacement or issue a full refund. Before returning a product, you may wish to telephone our customer representative for help and advice with your problem? Please note, we are unable to accept the return of overseas orders sent by Surface Mail.

Please send all Returns to:

KBK Shoes
203a, Cheltenham Road

Please include a slip of paper containing the following information:-Your name & address.-The reason for return.- Whether you would like a replacement or a refund.

Overseas customers returning goods should clearly indicate that their parcel is being returned to the original sender. This can usually be shown on the external Customs label fixed to the parcel. We also recommend this is clearly written on the box.

Failure to make this declaration can result in UK Customs applying Import Duty, plus Import Value Added Tax and a Handling Charge before the parcel is released for delivered. KBK Shoes will not accept these charges and UK Customs will return the parcel to the sender.

For your protection, we strongly recommend overseas customers use a Recorded or Traceable delivery service, against which you are insured in the event of loss, as we cannot be held responsible for returned goods unless we have signed for them at our Bristol premises. Please ensure a receipt is obtained with all postage methods, as this is your proof of return.

 For more information, please e-mail us at Or telephone 0117 9243707.

This does not affect your statutory rights.

Discount Codes

On occasion KBK Shoes will issue promotions codes on websites such as Twitter, Facebook, Google Plus or directly to a customer.


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