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Help & FAQ

Help & FAQ

We are always happy to offer help and advice to our customers.

We pride ourselves on the knowledge we hold on the products on display and will look to find a solution, if one is not immediately apparent.

We are happy to receive enquiries via E-mail, although it's often easier and quicker to telephone with your question, as this allows us to learn more about your specific requirements.

Our Contact Details

KBK Shoes
203a Cheltenham Road, Bristol. BS6 5QX . ENGLAND
Tel: 0117 924 3707 


Please scroll down the page to see customers comments and a list of frequently asked questions.

Frequently Asked Questions

Although we stock different manufacturers products, many of the questions we receive relate to the supply of Dr Martens shoes and boots, for which we are an international stockist. Many of these answers will equally relate to other manufacturers products.


UK Delivery Times


All UK Orders are sent First Class and usually arrive within two working days after shipping.


Do KBK Shoes ship orders outside the UK
We ship goods to all parts of the world via Royal Airmail. The delivery schedule for items sent outside the UK is:

Europe: Approx 3-7 working days.           Rest of World: Approx 5-10 Working Days.

However, please allow 28 days in exceptional circumstances.

Are UK shoe sizes the same as other shoe-size scales around the world?
UK shoe sizes are different from those in the US and Europe. For an approximate comparison, you can work out your size using our size-conversion chart. The button can be found on our Home page.



What are the details of your warranty?
KBK Shoes offers a warranty against footwear manufacturing defects, but not wear and tear, fit, size or comfort issues.

To resolve all product queries or complaints, please phone or e-mail us with as much information as possible. Photographs always help us to resolve the matter quicker.


Where can I get my shoes repaired?
Some problems are repairable, such as stitching on the upper, broken sandal straps and buckles. We do not have our own repair facility at KBK Shoes, but any reputable shoe-repair shop should be able to cover these types of issue.


For customers living in the UK, there are two UK-based companies with specialist equipment; they can replace the soles on some Dr. Martens products:    and

It is currently not possible for soles to be replaced outside of the UK.

Do your boots and shoes come in different widths?
All of our footwear will vary in width, based on individual styles. Pointed toes and those with padded inner linings can make a shoe feel tighter. Wider toes will make the shoe seem bigger.

Do Dr. Martens boots and shoes have slip-resistant soles?
All Dr. Martens Fashion footwear is tested by an internationally recognised, independent third-party assessor, to ensure that everything produced meets industry guidelines for slip resistance.

Their Industrial footwear is designed and tested to ensure the compliance of its slip-resistance properties with relevant standards (ASTM in the US and EN ISO standards in Europe).

Are Dr. Martens a good boot/shoe to wear, if working in a restaurant?
Dr. Martens boots and shoes continue to be popular in a wide range of food and hospitality environments, owing to their air-cushioned sole. We cannot guarantee Dr. Martens products for environments where there is regular exposure to grease and oils. In order to extend the life of your boots and shoes, we recommend regular cleaning to remove dirt, grime and oil with a mild grease-cutting soap and warm water.

Do Dr. Martens make safety shoes which meet ANSI/OSHA standards?
Yes, Dr. Martens Industrial safety footwear is built to achieve global standards recognised throughout Europe, Canada and the US. Among a wide range of specific safety features, the collections include styles that have ANSI Z41 PT 99 approved steel toes, as well as styles that are ESD rated.


Please note that the products with steel toes in our Fashion Departments are not ANSI/OSHA certified. Their steel toes are purely aesthetic and do not form a safety feature.

Do KBK Shoes offer any non-leather shoes for vegetarians?
The vast majority of the footwear we supply uses leather in its construction, whether for the uppers, linings, laces, welts or footbed.

Do KBK Shoes supply custom-made footwear?

We are unable to offer a custom-made footwear service.

Customer Comments:-

I just wanted to let you know I have received my boots just now, and am very impressed with how fast they got here!  Only 3 working days.... all the way to New Zealand!

They are fantastic and just what I wanted, I'm soooo pleased! I have been unable to find them anywhere in the Southern Hemisphere!

Thanks heaps .....and will definately recommend your shop to friends.

New Zealand
Hi Philip,
Thank you, thank you.  The boots arrived today, so it took only about a week. (5 working days to China!)  All is perfect in the world. 
Once again I appreciated all your help.

Hello again Philip,
Just wanted to let you know that I have just recieved my shoes in the post, and I absolutely love them!! Thank you so much, not only for the shoes but for all your help throughout the purchase of them. It really was very much appreciated. I will be shopping with you again (online and when I come to visit your shop), and will definitely recommend KBK to others!
Thanks again,

Dear KBK,
Thank you so much for your excellent customer service, my boots arrived in Australia four days after ordering them!

Thanks again,

Jane - Australia
Hello KBK Shoes,

My shoes arrived yesterday, and I picked them up today. That sure was quick! They fit perfectly - thanks a lot!

Annika - Sweden
Hello Jon,
The Green Dr Martens Boots are arrived. Really Really AWESOME !!!!! ( Wonderful Colour - not only for St.Patricks Day :) )
I am so happy with Your excellent service - I order my third pair of Docs Now !
Bye and thank You very much  - Claus - Germany
Hello Philip
Using your website and purchasing these boots has been a very easy and pleasureable experience.  Thank you!
I am now very much looking forward to recieving my boots in the post!
Have a wonderful day.
Sarita - New Zealand
Hi there KBK, 

I received my boots today and I am completely amazed at how fast they came (only four working days!!!). The service I have received from you has been astronomical! I love the boots too they will certainly serve me well this winter. 

Thank you so much for all your service and assistance. 

Louisa (a very satisfied customer from New Zealand)  - New Zealand

To all at KBK Shoes,
I have recently purchased two pairs of Doc Martens from you which have been sent to me here in Australia. Firstly, I would like to say how pleased I am with the boots themselves, but also I would like to thank you for your excellent service. Both items were received in around one week, and were very well packed.
I do not live in a big city, so Doc Martens products are not easily obtained. Even taking into consideration the cost of postage buying from you has been a big saving.
I will definitely order from you again, and will let others in Australia know about your great service and value for money.
Thanks again,


Hey there Philip,
Thank you so much for your thoroughness, I am very impressed with your service and thoughtfulness in answering my query.  You not only answered my query swiftly and personably but you then went further in providing subsequent information.  I just wanted to sincerely thank you, you have a great attitude.  
Keep up the excellent service.
Take care and have a (pre-emptive) Happy Festive Season!
Lucy - UK


Hello Philip.

Last week I got the boots (my second pair) and I have to say that Im really happy with them too.
The buying was PERFECT and I say THANK YOU.
Is it posible in to your Shop-Web Site something to written? Like in Ebay...?? 
I have your Web in my "favourites" , so I can look again ;o))
Thank you for all and have a nice time.
Best wishes from Berlin.
Sonja - Germany


Hi Philip,

I just read your email and made the order immediately!
You are so great!  This is by far more help and service I have ever experienced and ever have expected. Thank you so much.
I will suggest your shop to my friends as well.
Now, I can't wait for these boots to arrive. :-D

Rita - France


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