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About KBK

Location

KBK Shoes is located in Bristol, England

For returns and correspondence, our address is:

203a, Cheltenham Road
Cotham
Bristol. BS6 5QX
United Kingdom

We have sold quality leather goods from the same premises since 1910 and are recognized worldwide, as one of the best stockists of Dr Martens footwear, since the launch of this incredible brand in 1960.

Please call us on 0117 9243707 between 10am and 6pm UK Time, Monday to Saturday, or 11am to 4pm on Sundays
Or email us at: enquiries@kbkshoes.com


Our Aim

We aim to make your shopping experience as convenient and rewarding as possible. Please let us know if you cannot find the style you want in our current display and we will endeavour to locate it for you. We are always happy to receive your comments and feedback.


Great Reasons for Shopping with
KBK Shoes

We aim to deliver to your door, at a competitive price.
We provide a friendly, personal service to all our customers.
We've been in business since 1910 and have a wealth of knowledge and experience to share with our customers.
We are one of the largest stockiest of Dr. Marten's products in the UK and attract many customers from overseas.
We have a dedicated sales team ready to deliver your goods quickly and reliably.
We hold large stocks of the main Dr Martens lines as well as many unusual or limited styles.
We have a quick and easy order process.


How to place your order

Ordering with KBK Shoes is simple. Click on the department buttons at the top of the Home page to navigate. Drop down menus will help you find the Brand or style you require. When you’ve found the Style, check you have chosen the correct Colour and click on the Order button next to the size you require. This will take you to ‘My Order Basket’ page where you will see all the items you have selected. You will now be able to calculate the postage and clearly see the total amount payable. Click on the bottom button and you will be transported to the ‘Checkout’ page to complete your delivery and contact details. Pressing the ‘Continue’ button takes you to the ‘Checkout Summary’ page, where your order and delivery details are displayed.

Please do take time to check that the details are correct before clicking the ‘Pay Now’ button. You will be transferred to PAYPAL which provides a secure and encrypted payment service. You may now pay using either your Bank Account, Debit card, Credit card or even your PayPal account balance, if you have one. Log-in to use your PayPal account balance or click ‘Continue’ to pay with your own Bank Account, Debit card or Credit card.

When you pay using PayPal, you are covered for up to £500 at no additional cost in the event that you do not receive the item or that the item you receive is significantly not as described.

Alternatively, if you are able to make payment from a British Sterling bank account,  you may phone or e-mail directly to our shop in Bristol, England and a customer representative will be happy to take your order.

All prices shown are final purchase prices & include UK VAT where applicable. Please note we do not give out customer details to third parties under any circumstances. If the goods you have ordered are in stock, we will dispatch your order within three days of receiving your payment, If you experience problems ordering over the internet, would like to check availability of a product, or would simply prefer to place your order over the telephone, you may do so by calling us on 0117 9243707.


Availability

We try to display available styles and sizes. However, an item may be out of stock, awaited from our supplier or available by Special Order only. In these cases we will contact you to see if you would like to wait for the delivery, choose a suitable alternative or cancel your order.


How to Pay for your Order

When visiting or phoning an order direct to our shop, you may choose to pay with any major Credit or Debit card, Cheque or Postal Order. Customers shopping with us on-line using the PayPal system may use a Bank Account, Debit card, Credit card or PayPal balance.


Payment by Cheque

Cheques should be made payable to KBK Shoes. Delivery of your order will depend on when we receive your cheque and the time it takes to clear through our bank (usually 5 working days). Your order will be placed in the delivery system as soon as we are aware your cheque has cleared.


Out of Stock Items

Whilst every effort is made to ensure our web site is up to date, it is sometimes possible for items ordered to be out of stock. Should any item ordered not be available for immediate delivery, we will contact you by e-mail with the estimated delivery time. You have the option to cancel your order at any time.


Delivery

In-stock orders placed before 3.00pm Monday to Friday will be dispatched within three days. Please note that orders placed after 3.00pm Monday to Friday will not be packed until the next business day. We strive to deliver as quickly as possible, however faster services are available if the delivery is urgent, Please ask for a quote.


Saturday Delivery

If you require Saturday delivery, please contact us for a quote. Our carriers charge a premium for Saturday delivery & this can vary depending on your location and the weight of your order. We are unable to make deliveries on any of the following days:-Sundays.-Bank Holiday Mondays.-Good Friday.-Christmas Day.-New Years Day.

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